Frequently Asked Questions
Problems can occur after an updated version of CommSy is released (usually announced on our homepage), but these problems are usually easy to solve. All you have to do is clear the cache and delete the AGORA cookies in your browser settings.
Visit the browser website for instructions on how to do this:
Note: These instructions might only apply to certain browser versions. If you find that you cannot follow these steps, please contact us with a problem description and include your browser information.
Account and login
You need an AGORA User ID to join or open up a project workspace.
There are two different types of ID:
a) You can use your STiNE login to directly log into AGORA, without first having to register. To log in from the homepage, just click on the yellow “workspace page” link in the grey CommSy-Bar. The login fields will then appear for you to enter your details. You need your STiNE-Login name and corresponding password.
Please note that the “source” must be set to “STiNE”, otherwise you will not be able to log in with your STiNE user ID.
b) If you don’t have a STiNE account, or would like to have an AGORA account that is independent of STiNE, then you can set one up in the following way:
At the top of the AGORA homepage you can see the CommSy-Bar with the “workspaces” link. Clicking this link will bring up the login fields. Click the link “Create new account”. This will open up a box in the middle where you can enter your data to create a new User ID. Please ensure that the “Authentication source” is set to “AGORA (CommSy)”. Confirm your entries by clicking the “submit” button.
You will then be informed via e-mail of your new AGORA User ID, and you can now use these login details in the “Login” box on the homepage.
Make sure to select the correct “source” for logging in. If you log in with your STiNE ID, then select “STiNE”. If you have a separate AGORA User ID, then select the source “AGORA (CommSy)”.
The most common reason for login problems is that the source is incorrectly selected.
If you use a STiNE User ID for AGORA, select the “source” as “STiNE” (next to the field for entering your password in the drop down menu). If you have a separate AGORA User ID, then select “AGORA (CommSy)”.
There isn’t an actual difference between the two types of login as far as usage of AGORA is concerned. The second version – which is STiNE independent – is to allow access to AGORA to those who do not have a STiNE account.
The problem persists?
Perhaps your STiNE password is too long? STiNE- passwords cannot be longer than 20 characters.
The problem still persists?
If you still cannot log in, despite entering the correct User ID, password and source, then clear your browser’s cache and delete the AGORA cookie (for Internet Explorer: Internet options, and for Firefox: Tools > Options). If that still does not work, update your browser to the latest version and restart the browser.
Log in with the User ID that is to be deleted, and enter one of your project workspaces. Now click on the CommSy-Bar in the top right on the link with your name. The first tab of the profile window is “profile settings “, and here, next to the “Save preferences” button, you can find the button to “Cancel membership”. If you click on this, the system will ask you if you want to cancel your membership of this workspace only (“Cancel membership in this room”), or if you want to cancel your membership for the entire AGORA portal (“Cancel membership (AGORA-platform)”). If you are sure that you want to delete your User ID for AGORA, confirm this with the button below “Cancel membership”, and your User ID will be deleted.
You can choose between “Cancel membership” and “Delete account”. Your contributions will be kept in either case, unless you manually delete these before cancelling your account. The difference between cancelling and deleting is that if you “delete” your account, then your remaining contributions will remain anonymous.
After deleting your User ID, you will no longer have access to your subscribed workspaces!
If you would like to combine two User IDs into one, then click on your name in the grey CommSy-Bar to take you to your personal profile, where this function is available. From the “profile settings” tab, find the section at the bottom where you can select the “Authentication source” and enter “User ID” and “password”. Please enter here the User ID and password that you would like to merge with the User ID that you are currently logged on with. If you have correctly filled everything in, you can click on “merge”, and from now on you will just have one User ID. Your memberships in project workspaces with both your old and current User ID remain unchanged.
At the top of every page you can find the grey CommSy-Bar, where you can access your profile settings by clicking on the link with your name. Below the “Newsletter” tab, you can choose to receive the AGORA Newsletter weekly, daily, or not at all. Please confirm your selection by clicking “Save preferences”.
The newsletter contains information about all the changes to the workspaces that you have joined since your last visit, e.g. new workspace members, new materials or discussion entries, new announcements, events or tasks.
If you use a STiNE User ID, you can change your password directly on STiNE.
Please note that it can take up to 24 hours until your new password is transferred from STiNE to AGORA.
Do you use an AGORA User ID? Then you can change your password directly on AGORA.
If you are logged into AGORA, you can find the grey CommSy-Bar at the top of every page, and on the right hand side you can see the link “Welcome, [your name]”. Clicking this link will open up your profile. You can change your password from the first tab “profile settings”. To do this, first enter your current password in the field provided, and then type in the password that you would like to use in the future in the corresponding “new password” field. Repeat the new password in the text field below. Information regarding how secure your new password is will be displayed on the right side of your entry.
Confirm the change with the “Save preferences” button at the bottom of the profile window.
Your new password will be required the next time you log in.
Use project workspaces to communicate with other AGORA users. You can get in touch with another member of a project workspace – or several members at the same time.
Click on the “Members” rubric from the corresponding workspace,. You will then see a list of all the people who have joined this workspace. Select the person or people that you want to send a message to by clicking on the tick box next to their name, and then select the option “send e-mail” from the drop down menu below. If you want to send a message to all workspace members, click the box marked “[All]” to select all the names on the list automatically. Confirm by pressing “Apply”.
If you want to send an e-mail to one particular group in the workspace, click on the rubric “Groups” and then simply click the box “Send e-mail to group”. And here it’s also possible to send an e-mail to all members.
In both cases, an editor page will open with a text line for the subject and a text field for your message. After you have filled these in, click on “send e-mail”. Your message will then be sent to the people you selected via e-mail.
Note: AGORA sends such e-mails to the e-mail addresses that are stored in the users’ profile settings. So please make sure that the e-mail address you provide is one that is checked regularly. You can find the grey CommSy-Bar at the top of every page where you can access your profile settings by clicking the link with your name. The link opens a pop-up window, from where you can change your personal details and settings. You will find the entry field for your e-mail address below the second tab “User data”. Confirm each change by pressing “Save preferences” at the bottom of the page.
Password and personal info
If you are logged in, you can find the grey CommSy-Bar at the top of every page, from where you can access your profile settings, by clicking on the link with your name. The link opens a pop-up window, from where you can modify your personal details and settings.
After making the changes, click on the “Save preferences” button to confirm the new details.
In your profile, you can also change your password. See: How do I change my password?
On the AGORA homepage you will find the link to “workspaces”. After clicking this, a screen will open with a search box in the middle where you can enter either the name of the workspace or the moderator. Click “search”, and the workspace that you are looking for will appear below. Clicking on the name of the workspace will bring up a new screen: “Workspace description”, where you will find an entry door for joining the workspace.
Please make sure to select “All workspaces" when you search. The default setting is “My workspaces".
In most cases, entry to project workspaces is restricted, and here there are two possibilities: a) you have to enter a reason for membership, or b) you are required to enter a membership code that you have received either personally from the moderator of the workspace or the person who referred you to the workspace. If you have to enter a reason for membership, this will be manually activated by the workspace moderator, and you will be notified via email as soon as this is done. If you have to enter a membership code, then you will be automatically logged in once you have entered it.
Next to the door (below “Contact persons”) you will find the link “Contact via e-mail”, through which you can contact the workspace moderator.
It can become necessary over time to end your participation in workspaces that are no longer in use, as your list of workspaces would otherwise be too long and confusing.
Enter the workplace that you no longer wish to be a member of, and click on the “Welcome, [your name]” link, which you can find in the grey CommSy-Bar on each workspace page. Clicking this link will take you to your profile settings. In the pop-up window that opens, you will find a link below to “Cancel membership”. After clicking this button, a red box will open with four options. The first two allow you to end your participation in the workspace; the third and fourth give you the option to terminate your membership of the entire AGORA platform.
If you want to end your participation in the workspace, but would still like to allow other members access to their entries, click the link “Cancel membership in this room”. If you want your entries to remain in anonymous form only, then click “Delete membership in this room”. If you do not want your entries to remain in this form, then you must delete them before ending your membership of the workspace. We recommend leaving your contributions in the workspace, thereby facilitating further discussion.
Every workspace member can set up a group workspace within a project workspace. Before a group workspace can be opened, a new group must be created. To create a new group in your project workspace, first select the “groups” rubric, then click the light grey plus symbol in the bar. This will open up the editor. To create the new group, type in the name you would like to give it. In the large text field, you can include more details about the group (optional). If you now click on the “group workspace” tab, you can “activate” the group workspace by placing a tick in the box. Now save your entry by pressing “Add new item”.
Now you have opened a workspace within the workspace, which works in exactly the same way as the main workspace. Other users of the (main) workspace can now join the group and use the group workspace.
To join a group, click on it from the group list. This will take you to the entry page of the group workspace, just as it did for the main workspace. You will see a smaller version of the now familiar door. In contrast to the project workspace, here you must click on “join” in the grey bar above the name of the group workspace. Depending on the setting, you will then have to either enter a membership code or give a reason for membership, just like for all main workspaces. See also: How can I find and enter a current project workspace? If the group moderator has set up the room in such a way that no verification process is required, then you can join it directly. As soon as you have entered the room, the “join” button changes to a “leave” button, via which you may leave the group workspace at any time.
Once you have entered a room, the door on the group workspace entry page will be opened from then on, and you can join the group workspace at any time. All the main workspace functions correspond to those in the group workspace.
Tip: The “group workspace” function is particularly suitable for when you want to make information accessible to only certain workspace members, e.g. the research assistants in your seminar.
To create a new materials entry, go to the Materials rubric from your workspace and click on the grey plus symbol to add a new item. Now you can enter the title of the new material, as well as bibliographical details. Click the “select files” button to choose the files you would like to upload from your hard drive. After locating the file, click “open” to upload the files to AGORA. Please remember to click “save” after uploading your files, thereby publishing the material entry.
You can also attach more documents to your material entry at a later time. To do this, click on the tool symbol (top left) next to the corresponding entry.
Tip: In the course of the semester, will you have lots of sessions, each with numerous texts for uploading? Structure your materials by putting sections into your material entries. These sections can be used as subfolders, chapters or seminar sessions, etc. This will give you a clearly laid out list of your materials.
If you want to delete a document that you uploaded, click in the grey bar on the tool icon in the corresponding rubric (e.g. “Materials”). A window will open, displaying a list of all files uploaded in this section. Now simply remove the tick from the box(es) of the document(s) that you want to delete, and confirm this by clicking “Save changes”.
Creating, editing and deleting entries works in the same way across the different rubrics in AGORA:
If you enter your workspace, you will see an overview of the project workspace. If you would like to add an entry, click on the dark-grey plus symbol in the chosen rubric, e.g. “Materials”. A new pop-up window opens with the title “Enter new entry“. Here simply give a name to the title. There are a range of additional functions and entry options, depending on the rubric where you created the new entry. E.g. if you create a new entry in the rubric “Materials”, you then have the option of entering bibliographical information.
If you want to edit an entry, just click on the corresponding rubric (e.g. “Materials”) and then select the relevant entry. Above the title of the entry you will now see the range of editing options. If this section is hidden, please click on the tool symbol. When you’re done editing, don’t forget to press the “Save changes" button.
To delete an entry, click on the relevant entry and then click the “delete” link above the title. A pop-up window will appear, and you will have to confirm that you really want to delete the selected entry. You can only delete entries that you yourself have created. Only workspace moderators can delete the entries of others.
If you just want to delete a document that is attached to an entry, you can do this in editing mode, without having to delete the entire entry. See: How can I delete an uploaded document?
There is an option in the “Access rights” tab for materials to be edited only by the uploader. This can be selected either during the upload process, or after the material has been uploaded by clicking on "Edit". Tick the box to select the option "Only [username]", then click the "Save Changes" button.
Clicking on the “Edit” link in the corresponding entry will bring up a pop-up window with editing options. In the second row on the right hand side, you will find the CommSy formatting options button (blue question mark icon). Click on this icon to see the range of commands which can be used to integrate media.
To include an image, you can simply select the image icon in the second row of options from the editing menu (next to the blue question mark). This will bring up a window, from where you can set how the image should be integrated. You will also see a preview of how the image will appear in your material entry.
Tip: Please see our corresponding tutorial for more details on how to integrate media.
There are two ways to thematically group entries. These options can be used individually or in combination, and also within a rubric (Announcements, Materials, Discussions, Tasks, Events) as well as across rubrics:
1. References: For entries that are thematically related, it makes sense to reference them together. On an entry page, you can see all referenced entries, and access these directly with a click of the mouse.
If you would like to reference one entry to another, click on the entry and then on the right side below “referenced entries” on the link “add reference/s”. This opens a window with a list of all workspace entries. With a tick, mark the entries that you would like to associate with the currently opened entry, and confirm your selection by pressing the button “add reference/s” at the bottom of the list.
This allows you to reference e.g. a document that is the topic for an event, or a discussion dealing with the document. It also makes sense to reference tasks with the events where they will be discussed, or to reference useful documents with the tasks.
2. Tags: If several entries in a workspace fall under the same category, it makes sense to tag these entries. This provides a good overview of all the entries, and users can see what they have in common.
To tag an entry, use the arrow on the left side to display or hide “Linked Buzzwords and Tags”, which you can find in the column below “Edit”. Click the link “Add reference/s” next to “added tags “. Enter a tag for your entry, and then click “Add reference/s”. Each newly created tag will be added to your tag list, so that in future you will only have to tick the respective tag. You can assign several tags to an entry.
If you now enter the corresponding rubric in your workspace, you will find a list of the tags on the right side in the blue box. This list will take you quickly to the entry of your choice. If you have marked several entries with the same tag, you will be presented with a list of all entries with this tag.
By using tags, you can quickly display a range of useful information, such as lists of submitted homework assignments, presentation dates, documents from a particular author, all specialized texts, discussions about specific topics, material entries with associated discussions, etc.
First, enter the workspace from where you want to copy an entry, and go to the corresponding rubric (e.g. “Materials”) and click on the entry to be copied. Below the coloured bar at the top, you will now find a range of editing options, including the option “Copy to online clipboard“. By clicking this, the entry will be saved in your online clipboard. The online clipboard icon (symbol of two sheets of paper) is located at the top of every screen in the grey CommSy-Bar. Now go to the workspace you would like to copy the entry to, and open your online clipboard by clicking on the sheets of paper icon. Tick the entries you want to select, and then choose the option “Paste selected to workspace” from the drop down menu below, and finally click “Apply”.
Tip: Remember to later remove the entries from your online clipboard (with the option “delete selected from clipboard”); otherwise your list of copies will quickly become long and unclear.
If you want to set up an event that repeats at regular intervals, e.g. weekly or monthly, we recommend setting up a recurring date, so that you don’t have to enter every event separately.
First, in the editor “enter new date” (see: How do I create, edit and delete entries?) enter all the required details for the first event of the series, as you would for an individual event.
Please note: “Begin” and “End” do not refer to the first and last dates of the event, but rather to the beginning and end of the very first event of the series! The necessary information for the automatic repetition of the event will only be entered later (see below).
E.g.: From Monday 1st of April 2013 you have a weekly 12:00 - 13:00 ABC Seminar in workspace 1234. So enter the title “ ABC Seminar”, and for the beginning “01.04.2013” and “12:00”. For the end, enter “01.04.2013” and “13:00”. For location, enter “workspace 1234 (or building X)”.
If some events in the series take place at different locations, write the location where most of the events take place, and note the location changes in the "Description" text field.
Below these entry fields you will see the function “Colors and recurring dates “. Clicking on the link will bring up a corresponding entry screen.
Tip: If you assign a colour to the recurring event, the calendar fields for this event will be highlighted in the corresponding colour. This gives you a quick and easy overview of all the events in the series.
To make a recurring date of any of the events that you have entered, use the drop down menu to select “is a: […] recurrent date”, for either daily, weekly, monthly or yearly events, and mark the selection by ticking the box on the left hand side. If it is a weekly event, don’t forget to enter a “1” in the field between “every […] week”. If the event should only repeat every two or three weeks, then enter a “2” or “3”, etc. Finally, select the day of the week for the event with a tick, and enter the date of the last event in the text field “Recurring until”. If you don’t know the date of the last meeting, click on the calendar symbol next to the entry field and select the date from the calendar.
Please note: There is a difference between the options “monthly” and “weekly” + “every 4 weeks”. A monthly event will be entered on the same date every month, e.g. on 03.01., 03.02., 03.03. etc. An event every 4 weeks repeats exactly every 28 days (i.e. 4 x 7) days.
You can optionally enter further details for the event in the text field, such as a list of attendees, the agenda, etc.
If there is an invitation or agenda for the event, or a document containing the series of dates, etc., you can attach these to the event entry. See: How can I upload material?
The event entry is created by pressing the button “Add new item” at the bottom of the page.
When logged into AGORA, you will find the “New project workspace” link below the heading “create workspaces” on the right side of the "Workspaces".
If you are currently in one of your workspaces, first click on the link “Goto workspace: NAME OF YOUR WORKSPACE”, which you’ll find on the grey CommSy-Bar. In the pop-up window that opens, there is also a direct link for the “AGORA-platform”, next to the phrase “You are here”. To open a new project workspace, click the “New project workspace” link on the right hand side.
A page opens with a form for you to fill in. Enter a title and specify the language (German or English).
The other fields are optional - mainly they are for user orientation. We do recommend filling in the fields for “Term” and “Description”.
Tip: The “Templates” are a special feature. By choosing a template, you can create a workspace that is already filled with content. In addition to the standard template, there are templates from the ABK at your disposal.
Save your entries with the “Save preferences” button below. The project workspace will be set up and opened immediately. You are the moderator of this workspace, and you can start to work with it right away, e.g. post content, approve accounts, change workspace settings, etc.
There are two ways to delete a project workspace:
a) Go to the workspace that you would like to delete. To access the “workspace settings”, click the tool symbol at the top left of the grey CommSy-Bar. From the first tab “General settings” you will find the “Delete workspace” button (bottom right of the screen).
b) Via the portal: Search for and select the workspace you want to delete from the workspace list on the AGORA portal page. Now you will find yourself on the entry page with the door symbol. At the top right you will see the link “Delete workspace”.
If you want to delete your project workspace, then the entire workspace will be deleted, including all data and entries. This process is irreversible!
A deleted workspace cannot be restored. As a rule, when a workspace is deleted, all third-party entries are also deleted. Archiving can be used as an alternative to deleting; it means that all members can still access the workspace content, but no more changes can be made. See also: How can I archive a workspace?
Enter the workspace that you want to set up a membership code for. Click the tool symbol (top left of the grey CommSy-Bar) to access the “workspace settings”. In the “General settings” tab, you will find the first heading “Workspace basics”, and from there you have the options for “Participants”. The default setting is “always approving“.
If you don’t want to approve every membership application, select the third option “with membership code”, and enter your chosen code into the field next to it.
Confirm your changes by clicking the “Save preferences” button below.
Users who applied for membership before you switched to the method of approval by code will still have to be manually approved by you, see also: How do I change the status of room workspace members?
If you create a new workspace (button “New project workspace” on the right side of "Workspaces"), the default setting is that you, as moderator, have to manually approve each User ID. Each person who wants to join your workspace (and clicks on the door symbol), must apply to be a member. This application is then forwarded to your email address, and you can then decide whether or not to approve the person via the link in the e-mail.
If approving each membership application to your workspace is too inconvenient for you, you can set up a membership code. This membership code works like a password for users to join your workspace, without you having to take any further steps, see: How do I set up a membership code for my workspace?
Enter the workspace where you want to change the status of a user. Click the tool symbol at the top left of the grey CommSy-Bar to access the “workspace settings”. Go to the “User IDs” tag and click on the box in front of the name of the person whose status you want to change. A tick will appear in the box. You can select more than one person. Then select the desired action from the drop down menu (below the list of names) and confirm this with the “apply” button.
So, if you want a user to become a moderator, select the option “Change status: moderator”. If you select “Change status: contact person”, then the name of this person will appear on the workspace entry page (the page with the door) as the contact person for this workspace.
Enter the workspace that you want to change the title of.
To access the “workspace settings”, click the tool symbol at the top left of the grey CommSy-Bar. In the “General settings” tab, you will find the first heading “Workspace basics”, and from there you have the options “Workspace title”.
Here you can enter a new workspace title. Confirm your changes by clicking the “Save preferences” button below.
Go to the workspace that you’d like to archive. Click the tool symbol at the top left of the grey CommSy-Bar to access the “workspace settings”. From the “Additional settings” tab you will find the eighth heading “Archive room” and the “Status”. If you would like to archive your project workspace, select the option “archived” and then confirm your selection with the “Save preferences” button below.
You can find the archived rooms in your workspaces by changing the search at the top from “usable rooms” to “archived workspaces“.
Workspace members can still enter archived rooms and access the contents. However, no new content can be added, no new members can join, and it is no longer possible to change or delete content.
You can find the archived rooms in your workspaces by changing the search at the top from “usable rooms” to “archived workspaces”.
If you want to reopen an archived workspace, first follow the same steps as for archiving, see also: How can I archive a workspace?
Use the tool symbol in the grey CommSy-Bar to access the workspace settings. From the “Additional settings” tab, you will find the heading “Archive room” together with the “Status”. If you want to reactivate your project workspace, simply remove the tick from the box next to “archived” and then confirm your selection with “Save preferences” button below.
You have set up an AGORA workspace for a course with a lot of participants, but you don’t want to receive an email every time a student joins the project workspace? You can turn off these notifications by doing the following:
• Enter the workspace in question. Click on the "members" tag, and then click on your own name.
• Your profile will appear. Below you can see the section "Preferences (visible only for *your name*)".
• You will find the setting: “E-mail when applying for membership: Yes”, which you will need to change.
• To make the change, click the "Edit" link above; a window then opens where you can set the notification function for "E-mail at registration” to "No".
Please note that this change will only apply to this workspace.
Specific issues and features
After setting up your User ID, log on to the system. Now you should be able to enter your project workspaces. See also: How can I find and enter a current project workspace?
In case you are unable to enter the desired workspace, despite having checked that you are logged in, it could perhaps be that the membership code is not up-to-date. In this case, please write an e-mail to the workspace moderator, requesting the membership code again. To contact the workspace moderator, look for the “Contact persons” link near the door symbol and click on “Contact via e-mail”.
Problems with file uploads can have a range of causes:
- Have you clicked the “Save changes” button after selecting your file for uploading? Only then will our system upload your files.
- Make sure that the name of the file to be uploaded does not contain any special characters that are not allowed. You can use letters and numbers, as well as plus, minus, period, comma and underscore.
- It is currently not possible to upload via smartphone or tablet.
- If you have several tabs open for AGORA, close all but the one from where you want to upload the file from, and then restart the upload.
If none of these steps solves your problem, try to upload it from another browser or PC. Then you will know if the problem is on the AGORA-System side or if it lies with your computer or browser. If it is indeed a system problem, please contact the AGORA team, stating which browser and operating system you are using.
Firstly, you have to know which workspace contains the file you’re looking for. Find out the name of the workspace and membership code (if applicable) from the person who uploaded the material to AGORA. In the middle of the "Workspaces" page you will see a box with the heading “Search for workspace”. Here you can type in the workspace title and click on “Search”. A list of workspaces will be displayed that match your search term.
Click on the workspace you’re looking for, and this will take you to the entry page for that workspace. See also: How can I find and enter a current project workspace?
When you enter a workspace, you first see an overview of the latest activity in that project workspace. If you can’t see the document you are looking for there, use the search function at the top right of the screen.
Please note: You can only search through the entire workspace when you are actually in that workspace. If you are in one of the rubrics when you search, then only that particular rubric will be searched.
Go to the “Materials” rubric of the workspace from where you want to download the material entries. Display all the entries on one page by selecting “All” from the “Max. items per page” option below the list of entries. Now, to select all entries, put a tick in the box next to “All” below the last entry. Once all entries are selected, select “save entries” from the nearby drop down menu and then click the “apply” button. A pop-up window will appear for saving the files, just like for a download from the internet: Select “save file “, click “OK” and then choose a location on your hard drive where you want to save the files to.
Please note: If a window does not automatically open for saving the files, try it with another browser.
As well as the uploaded files, the material entries themselves will be saved in the form of an html-file. You can delete this file if you do not need it.
The save process can take some time, depending on the number of material entries. If there are a very large number of files, this can lead to error warnings due to insufficient disk space. In such cases, save the files in batches.
The saving function doesn’t only work with material entries; all entries can be saved, e.g. discussions, events, and tasks.
If you come across a workspace that has absolutely no entries and no members, it might be that you have unintentionally opened up a new project workspace, rather than entering the actual workspace you were looking for.
In this case, please delete the unintentionally created workspace, so that the system only contains workspaces that are actually being used. See also: How can I delete a project workspace?
Now search for the workspace in which you want to participate via the workspace search function on the AGORA homepage. See also: How can I find and enter a current project workspace?
There are two possible causes for your list of workspaces to be suddenly empty and all workspaces you have joined to have disappeared:
1. You may have accidentally created a new AGORA User ID, instead of logging on with your actual User ID. In this case, please delete the unintentionally created User ID, so that the system only contains User IDs that are actually being used. See also: How do I delete my AGORA account?
2. It is also possible that you may have two AGORA User IDs with two different sources – a STiNE User ID and separate AGORA User ID – e.g. because you unintentionally set up a second AGORA account in the past. If you log in with the “wrong” User ID, you will have no access to your workspaces. Likewise here, please delete the redundant User ID and then log in with your active User ID.
Personal workspaces no longer exist in their previous form in CommSy8, but you can still access the corresponding functions from the CommSy-Bar. In order to use the functions, you must first access your profile settings. From the fourth tab - “CommSy-Bar” – you can set up which icons you want to have displayed in the menu bar. The CommSy-Widgets have replaced the previous Home function in your personal workspace. The calendar can also still be used as before, provided you activate the corresponding tick box. Your Repository for entries is displayed in the CommSy-Bar by default.
The security settings in your browser are responsible for this. E.g. in Firefox, the security plugin is called Mixed-Content-Blocker. You can bypass this (if applicable) by clicking on the shield symbol found on the left side of the URL line. Select “Deactivate protection on this page" from the drop down menu (next to “Continue to block“). The page will be reloaded, and the L2G video will now be displayed. This procedure must be repeated each time if the user has chosen not to completely deactivate the security plugin.
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